Terms & Conditions

These terms apply to all sales by Image@Work Ltd to the exclusion of any other terms unless otherwise agreed in writing. We reserve the right to make changes to the items shown in our catalogue and remove selected styles.

Stock items ordered by 2pm will normally be delivered next day service. Anticipated delivery of non stock items will be confirmed at the time of ordering.
Any claim for non-delivery or short delivery / damaged goods should be made within 3 working days. Our liability in respect of any claim is limited at our option to re-placements or a refund of the price.

The price of the goods ordered will be the price ruling at the time of dispatch. All prices quoted are subject to VAT and any carriage charge that may apply. Orders above £150 are carriage paid using a 2/3 day service.

Invoices will be issued on the dispatch date and must be paid within 30 days unless other agreements are in place. Ownership of the goods remains with Image@work until payment has been received in full for the goods.

If any garment or product is ordered that is not required we will be happy to refund their value provided that they are returned to us unused within 30 days of receipt of the garment / product. A written notice of return and contact details must accompany the goods with a brief explanation for their return. A handling fee will be charged from the refund or credit as follows. A 20% re-stocking charge applies to all returned goods unless faulty or in error. If your returns are beyond 15 days you need to contact us for an agreement to return items. It is your responsibility to ensure the goods are returned to us in a saleable condition. We cannot accept embroidered or printed garments or provide refunds unless the products are faulty.

Image@work warrants the goods will correspond with their specification and free from defects in material and workmanship. All Image@work manufactured garments carry our own no quibble guarantees and will be replaced or repaired within 12 months with the exception of : fair wear and tear, negligence, failure to follow care instructions, misuse or alteration.

We are happy to provide samples and will carry a charge and credited in full if unused and returned to us within 30 days.

There will be an additional charge applied if you choose to personalise your own items. A fee of £1 (ex. Vat) will be added to the logo application charge.